Then What? support

Help with stories, purchases, subscriptions, and your data

For help with Then What?, email newglad.apps@gmail.com. Tell us whether you use iPhone or Android, your app version, and what happened. Please do not send passwords, payment-card details, or other sensitive information.

Then What? has no accounts and does not ask for your name or email. If your message concerns a particular story, include its title and the approximate time the problem occurred so we can find the relevant technical records.

A story will not start or continue

Check that your device has an active internet connection.
Close and reopen the app, then return to the story in progress.
Install the latest version available from the App Store or Google Play.
If the problem continues, email us with the story title, app language, device type, and the text of any error shown on screen.

A purchase is not recognized

Open the subscription screen in the app and tap Restore purchases. Make sure the device is signed in to the same Apple ID or Google account that made the purchase. Restoring a purchase does not charge you again.

If access is still locked, email us and include the platform, the approximate purchase date, and the product or plan shown on the store receipt. Do not send full payment details.

Manage or cancel a subscription

Apple and Google manage billing directly. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Cancelling stops future renewals and does not immediately end the period you already paid for.

Refunds and billing disputes

Refund decisions are made by the store that processed the payment. Use Apple's Report a Problem service for App Store purchases, or Google Play's order and refund tools for Android purchases. We never receive your card details and cannot issue a store refund ourselves.

Delete your story data

See the data deletion section of our privacy policy. Because the app has no account, we may need the random player ID used by your installation to locate the correct records. If you cannot find it, email us and we will help.

About generated stories

Stories are generated as you play and can vary between runs. If a story contains an obvious continuity problem, unsafe content, or text in the wrong language, stop playing and email us with the story title and approximate time.

Contact

Then What? is operated by Ritmi, LLC, a Delaware limited liability company.
Support: newglad.apps@gmail.com